You might not be aware of Discord. Or you may know about it, and you’re wondering what it has to do with marketers. After all, isn’t it for gamers? That was once the case, but not anymore. Discord is a popular online chat platform that is used by millions of people around the world. It is especially popular among GenZ, making it a great opportunity for brand managers to reach a wider audience.

Today's rapidly evolving business landscape means that brands need to recognise the immense value provided by adopting a customer-centric approach. This means that enhancing the user experience across various digital touchpoints has become a crucial aspect of brand strategy. To achieve this, creating a user-friendly website or landing page that is easy to navigate has become a vital part of any brand’s marketing strategy.

To successfully establish themselves in the market, brands must stay updated with market changes by analysing and adapting to trends. This provides them with valuable insights into evolving customer preferences/behaviours and helps them identify new opportunities for their products or services. This can be used to develop new products, enhance existing ones and optimise their marketing strategy. With this, brands can increase customer satisfaction, attract new customers, and retain existing ones.

For any brand to establish itself in a competitive market, it is vital to understand the behaviour and expectations of its target customers. Consistent messaging based on a solid grasp of customer behaviour goes a long way in establishing a brand in a market leader position. This is what Zepto understood and leveraged well to mark their presence in the home goods delivery market.

By building a strong online community, brands can extend their reach and tap into various platforms and channels to engage with a larger potential audience. By providing valuable and relevant content, brands can establish themselves as industry experts and thought leaders, and gain credibility and trust among community members. This attracts customers who are seeking reliable information or solutions within the brand's niche.