For any brand to establish itself in a competitive market, it is vital to understand the behaviour and expectations of its target customers. Consistent messaging based on a solid grasp of customer behaviour goes a long way in establishing a brand in a market leader position. This is what Zepto understood and leveraged well to mark their presence in the home goods delivery market.

By building a strong online community, brands can extend their reach and tap into various platforms and channels to engage with a larger potential audience. By providing valuable and relevant content, brands can establish themselves as industry experts and thought leaders, and gain credibility and trust among community members. This attracts customers who are seeking reliable information or solutions within the brand's niche.

“He who hesitates is lost”, so goes the old saying. Nowhere is this more true than in today’s fiercely competitive business markets, be it any sector. Being the first to introduce a product or service allows a business to make an indelible impression on the customer’s mind, seize a huge chunk of the market share and get a winning edge over any competitors. This lets them be the frontrunners in brand recognition and customer loyalty as well.

Adopting a customer-centric approach is key to a brand’s success in a crowded market. This essentially means understanding your target customers' needs and pain points and creating products that fix those issues. An in-depth understanding of customer pain points allows businesses to come up with more effective solutions, leading to higher customer satisfaction and brand loyalty.

Each social media platform typically attracts a different user based on demographics and interests. For example, LinkedIn is for professional networking, Facebook is for those connecting largely with “friends and family” etc. Brands can segment their social media content by tailoring it to the platform being targeted. This helps them create a better impact and engage deeply with their target audience.